Shipping Policy

Welcome to Demure! We strive to offer you the best shopping experience, including efficient and reliable shipping services. Please review our shipping policy to understand our procedures and how we handle the shipping of your orders.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed successfully. This email will include your order number and details of the items ordered.

Shipping Rates and Delivery Estimates

  • Domestic Shipping:
    • Standard Shipping: 3-7 business days. Rate: £4.37
    • Expedited Shipping: 1-3 business days. Rate: £5.13
  • International Shipping:
    • Standard International Shipping: 7-21 business days. Rate:  £8.30

Delivery delays can occasionally occur, especially during peak seasons or due to customs delays for international shipments.

Shipment Confirmation and Order Tracking

  • Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped. This email will contain your tracking number(s).
  • Order Tracking: The tracking number will be active within 24 hours of shipment.

Customs, Duties, and Taxes

  • Demure is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


  • Demure is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at : or call us at Our support team is available 9-6.

Changes to This Shipping Policy

  • We may update our shipping policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for shopping with Demure!